Profile

A hard-working and responsible individual who, whilst working in a busy office environment, is able to complete tasks to a high standard whilst working to a tight deadline.

Comfortable working under direct supervision, in teams, and remotely; a keen believer that attention to detail is a fundamental part of day-to-day work. Also able to quickly adapt to, and solve, any problems that appear whilst working, such as answering user enquiries and offering support both over the phone and by email, to them.

Skills

  • Agile programme management, along with PM software such as Bestoutcome
  • Social media management, specifically scheduling posts, managing interactions and planning campaigns based on Facebook, Instagram, Periscope, and Twitter
  • Branding design and implementation, as well as support and advice for teams
  • Adobe Creative Suite, including InDesign and Photoshop (CS4/5/6 and CC)
  • Microsoft Office, including Excel, PowerPoint, and Word (2003/2007/2010/2013/2016)

Employment history

Digital Communications Manager

Health Education England, April 2015 to date

Digital communications Manager in the national communications team at Health Education England, working for the Senior Digital Communications Manager and with two Digital Communications Officers on large scale national projects, focusing on the redevelopment and implementation of new digital systems.

Worked with the external development agency, internal and external stakeholders, and a project delivery team to successfully launch a new national corporate website, replacing thirteen individual websites, providing a consistent brand and corporate message to more than 50,000 website users per month. Following the launch of the website, additional work was done with local communications managers, located in 13 different offices across England, to develop training for new content authors; empowering Health Education England staff to create their own content and publish it on the website.

Currently leading on a new digital project to look at the 117 websites Health Education England currently provides for training and recruiting healthcare staff across England and, in the case of a small number of those websites, across the entire United Kingdom. This project is being undertaken as an exemplar project using the Government Digital Service's design principles, starting with user research. Interviews, both face-to-face and over the phone, were arranged with more than 50 internal and external stakeholders based across the country, providing the external user research agency with a high degree of confidence that the knowledge they acquired will be an accurate representation of the needs across our stakeholders.

Ongoing business-as-usual tasks include working with thirteen local communications managers across England, as well as the national communications team, to support and advise on their digital projects and transactional activities, such as renewing website contracts, managing and scheduling social media activities, and collating information on digital activities for the Department of Health and Government Digital Service.


Digital Communications Officer

Health Education North West, April 2013 to April 2015

Digital communications officer for Health Education North West, Health Education England's local team for the north west, covering Cheshire, Cumbria, Greater Manchester, Lancashire, and Merseyside.

Primary responsibilities were to support the communications manager by managing eWIN, a custom-built CMS, and the Health Education North West corporate website, a Wordpress CMS. Tasks included daily content uploads, ensuring content remined up-to-date by monitoring content expiry dates and liaising with colleagues to develop updated content as required, and providing first-line technical support for both websites.

Further support was given to the communications manager, knowledge manager, and other colleagues by assisting with the management of corporate social media channels, developing interactive presentations using Prezi, and designing print-ready content in Adobe InDesign.


Website Administrator

North West Strategic Health Authority, July 2010 to April 2013

Website administrator for NHS North West's eWIN (Electronic Workforce Information Network) portal; an online information and data sharing website for NHS staff working in HR, workforce and finance roles across the North West.

Day-to-day tasks included attending meetings and teleconferences to co-ordinate with the external design and development agency, the programme manager, communications manager, and external stakeholders regarding ongoing development of the portal, issuing user information to new users via email and providing first-line support via telephone and email.

Additional duties included supporting the knowledge manager by designing (with Adobe InDesign) and uploading PDF case studies to the portal, producing digital media for both internal and external communications campaigns, such as high-resolution photographs, short videos and information leaflets.

Unpaid experience

Engagement and events

Gazelle Squadron Display Team

Building the online presence of the Gazelle Squadron Display Team, a helicopter flying display team based in Hampshire, by working with the media manager on developing the team's social media channels; Facebook, Instagram, and Twitter. Starting in June 2015 with approximately 15 likes on Facebook and 100 Twitter followers, we grew all three accounts’ following by more nearly 2900%.

Although the team initially thought social media unimportant, through the airshow season I was able to show them that by engaging with their audience - airshow-goers and aviation enthusiasts - the brand recognition of the Gazelle Squadron Display Team was increased, and a number of airshow organisers made contact solely based on social media presence.

In December 2015, I identified that the website that in use by the team was hugely outdated, both in terms of technology and content, and was adversely affecting the team's marketability. I was asked to design and build a new website that was responsive to mobile and tablet devices, provided more information on the history of the team, their aircraft, and the pilots, and was easily updatable in to the future. I used Drupal 7 to develop the website, and provided access to training to members of the team who would be updating the content. Launching in early 2016, we saw an increase in visits of more than 350%.

Throughout 2015 and 2016, as well as attending airshows and assisting in manning the team's merchandise stall, I organised and ran two night photoshoot events; each with approximately 40 attending photographers and up to 10 aircraft per event, including sourcing aircraft, managing the event budget, marketing and selling tickets, and overseeing the event during the night, ensuring a safe and enjoyable experience for the attendees. An additional eight smaller scale events were held throughout 2016, allowing 10 visitors per event to visit the team, view the facilities and talk to engineers and pilots.

Qualifications

BCS: The Chartered Institute for IT

February 2016

BCS Foundation Certificate in Agile Practice


Ashton Sixth Form College

September 2007 to July 2009

A-Levels in ICT, Accounting, and General Studies. A further AS-Level in American History.


Copley High School

September 2002 to July 2007

Ten GCSEs including ICT, English language and literature, and Higher Mathematics.